Policies

Terms of Sale

Last updated 2 November 2026

Who we are

Sterling Sabre is a custom watch studio based in Sydney, New South Wales. You can reach us at atelier@sterlingsabre.com.

These terms apply when you order a watch through our website. By placing an order you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

Your design

• Pictures in our watch builder show how the parts go together. Finishes, colours and lume are hand-applied and photographed, so the finished watch may differ slightly from the screen.
• Your order is built to the options shown in your order summary and confirmation email. Please check them before you pay.
• Our workshop will contact you to confirm the details of your design before it is made.

Personalisation

• Engraving is up to 30 characters on the solid steel case back (it isn't available on the sapphire display back). Custom dials replace the Sterling Sabre name with up to two initials or a symbol you describe.
• We may decline wording or symbols that are offensive, that infringe someone else's trade mark or copyright, or that we can't reproduce cleanly. If we can't make your personalisation, we'll contact you; if we can't engrave your design, we'll refund your order in full.
• Because personalised and made-to-order pieces are built for you, we can't accept change-of-mind returns on them. Your rights for faulty goods are unaffected (see our Returns & Refunds).

Prices and payment

• All prices are in Australian dollars.
• The price of your order, including any engraving or custom dial, is shown at checkout before you pay.
• Payment is taken in full at checkout. Payments are processed securely by Stripe; we never see or store your card details.

Making your watch

Each watch is assembled and regulated by hand. We aim for your watch to leave our workshop within 3 weeks of your order being confirmed. If we expect a delay, we'll tell you as soon as we know.

Cancelling an order

You can cancel for a full refund until your timepiece enters production. We'll let you know by email when it does; from then on, your watch is being made for you and the order can no longer be cancelled. To cancel, email us at atelier@sterlingsabre.com with your order details.

Delivery

We deliver within Australia and to selected countries overseas. Delivery times, costs and what happens if a parcel is lost are set out in our Shipping & Delivery policy. The watch is your responsibility once it has been delivered to the address you gave us.

Faults

Our watches come with guarantees that cannot be excluded under the Australian Consumer Law. If something is wrong with your watch, see Returns & Refunds for what we'll do and how to contact us.

Your information

How we collect and use your details is explained in our Privacy Policy.

Governing law

These terms are governed by the laws of New South Wales, Australia.